Participants will learn to equip themselves with skills to hand challenging discussions with grace and assertiveness, turning conflicts into opportunities for growth in this course. The learning objectives include understanding when feedback should take place, how to prepare and plan to deliver constructive criticism, identifying the proper steps to be taken during the feedback session, understanding how emotions and certain actions can negatively impact the effects of the feedback session and uncovering the best techniques for following up with the employee after the session.
Participants will receive a professional development certificate after the completion of this course.